The-Central Station (TCS) provides wholesale Alarm and Video Monitoring for independent Alarm Dealers, as well as related Support Services and Products. As a division of Buckeye Protective Services (est. 1944), we offer over 20 years’ experience in wholesale alarm and video monitoring for Dealers; and our management team has been doing this since 1980. We are a family owned and operated business, which is reflected in our well experienced, professional and very courteous Management Team and Emergency Alarm and Video Security Operators.
TCS is a CSAA Five Diamond and UL Listed monitoring facility. This means that our Emergency Operators have received CSAA Five Diamond training and certification. It also means that our Central Station facility, our backup and automation systems and our response operations have met and, in many cases, exceed UL standards. All of this assures you and your Subscribers that you are being monitored at a Central Station prepared to properly respond to emergencies, without interruption.
TCS is prepared to monitor most communications formats in use today. This ranges from the basic baud formats through IP, as well as 2-way audio, radio, cellular, GPS, AlarmNet, Connect 24 and many others. Our Technical and IT management has developed specialized interfaces for our Manitou Automation System, for alarms and video (if used), that basically offers “error reduction” handling for the Emergency Operators. Handling of the Alarm; and doing Video Verification if needed; is handled quickly and professionally by well trained and efficient Emergency Operators, utilizing one of the best automation packages available.
TCS PERSONNEL & SPECIAL SERVICES
TCS Emergency Operators are highly trained and experienced in the handling of, and response to, Burglary, Fire, Holdup, Supervisory, 2-Way Burglary and PERS systems; plus many others. Over and above response to standard 2-way PERS systems, TCS Emergency Operators handle supervisory management of patients (medications, activities and so forth) through the TCS Video and 2-Way Audio & Monitoring systems. This activity has made TCS Emergency Operators very aware of PERS patients’ needs and how to address and work with them. This means your PERS patients, during an alarm situation, are always handled in a caring manner. The TCS Video and 2-Way Audio & Monitoring systems also increase our ability to respond to and oversee other emergency alarms (fire, burglary, holdup and so forth). The TCS Video and 2-Way Audio & Monitoring systems also supplements 2-way GPS monitoring that can be use for PERS patients that are mobile and leave home often. I addition to PERS Subscribers, these GPS units can be used for the security of Real Estate and in-factory workers that are alone, students on campus, lone business travelers and many others.
TCS offers all of the standard supervisory services, such as Low Battery, Troubles, AC Power, Sump Pump levels, Freezer temperaturs and so forth. With the use of our 2-Way and Video Systems we also handle the access management services such as Open/Close, User Time Control, plus the normal Reports via Email or Fax and requested special services.
TCS provides our dealers with many monitoring options not offered by other Central Stations.